Return Policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Notes
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at iceryan@xploreabrasives.com
Please contact our Customer service at iceryan@xploreabrasives.com to get the return address.
lReturn Address：No. 9, Shuyai Road, Songjiang District, Shanghai, China
l The number of days for accepting returns and exchanges:Within 2 days of receiving the goods
l The number of days for supporting the cancellation of orders:3Days
l If the consumer initiates the cancellation of the order before the shipping time, and within the time frame allowed for order cancellation as stipulated on the website, the order can be cancelled.
l Instructions on How to Return Items:The package must be well packed, and the order number and the name of the refunding person should be included inside the package.
lRefund processing time and refund methods:After receiving the returned goods 15 days later, the money will be refunded via the original route.